SOLUTION 1
Stakeholder Engagement Strategy Accelerator
Build participation into the implementation from the start.
The result is clearer ownership, stronger alignment, and fewer late-stage implementation surprises.
Partner Success & Adoption Solution (PSAS)
Three capabilities. One repeatable solution for implementation success.
An operating model that integrates stakeholder engagement, organizational change and platform adoption, and impact management and reporting.
Each capability can address a specific implementation gap or work together as part of the complete PSAS model.
For Customer Success, Implementation, Professional Services, Program, Product, and Impact leaders.
SOLUTION 2
Organizational Change & Platform Adoption Accelerator
Turn go-live into confident, sustained use.
The result is successful adoption of new platforms, workflows, and strategic initiatives.
SOLUTION 3
Impact Management & Reporting Accelerator
Define success before launch, and prove it after.
The result is visibility to assess if the implementation is working, explain its value to clients and stakeholders, and act on what the evidence shows.
Strategic Advisory Retainer
Keep implementation performance on course as conditions change.
The result is an experienced strategic partner who helps leaders navigate complexity, address emerging risks, strengthen critical decisions, and improve adoption and outcomes across clients and programs.
HOW PSAS WORKS
From implementation readiness to repeatable results
PSAS can support one implementation, standardize an entire delivery function, or build the internal operating model needed to scale.
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STAGE 1: ASSESS
Diagnose the current implementation environment.
Outputs:- Partner Success Diagnostic
- Implementation Readiness Assessment
- Priority risk map
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STAGE 2: DESIGN
Define how implementation success will work.
Outputs:- Partner Success Roadmap
- Stakeholder and governance model
- Outcome and measurement framework
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STAGE 3: PREPARE
Build the tools teams need before launch.
Outputs:- Implementation playbook
- Communication and enablement materials
- Training and support resources
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STAGE 4: ACTIVATE
Deliver coordinated implementation support that turns readiness into adoption.
Outputs:- Alignment workshops
- Implementation guidance
- Feedback and escalation processes
- Adoption reinforcement
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STAGE 5: MEASURE
Track adoption, outcomes, and delivery risk.
Outputs:- Adoption and outcome dashboard
- Stakeholder feedback
- Executive reporting cadence
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STAGE 6: IMPROVE
Turn evidence into action and internal capability.
Outputs:- Improvement plan
- Updated playbooks and tools
- Capability-transfer sessions
- Sustainment plan
PSAS ACROSS INDUSTRIES
Where does PSAS create the most value?
The model is designed for environments where implementation crosses organizational boundaries, changes established workflows, and must produce credible evidence for clients, agencies, funders, or communities.
GOVTECH
Improve adoption and prove value across public-sector implementations.
Standardize implementation across government customers, strengthen user and stakeholder adoption, and give agencies clearer evidence of value beyond technical deployment.
GOVERNMENT CONTRACTORS
Align every party responsible for delivery.
Coordinate agencies, delivery partners, subcontractors, program teams, and end users through clear roles, governance, adoption plans, and outcome reporting.
SUSTAINABILITY PLATFORMS AND TECHNOLOGY
Turn complex requirements into usable customer workflows.
Translate data, reporting, and behavior-change requirements into processes customers can understand, adopt, and maintain.
MISSION-ALIGNED ORGANIZATIONS
Build solutions needed to deliver and scale impact.
Create repeatable approaches for delivering programs, engaging stakeholders, measuring outcomes, and improving performance as the organization grows.
FAQ
What problems does PSAS solve?
Answer: Many organizations struggle with low stakeholder participation, slow adoption, resistance to change, and difficulty proving the value of their programs or technology investments. PSAS addresses these challenges with a repeatable model that helps implementation partners maximize delivery success, measure outcomes, and continuously improve.
Is PSAS software?
Answer: No. PSAS is not software. It is a repeatable implementation solution that helps partners achieve deeper adoption of their technologies, programs, and initiatives.
PSAS integrates stakeholder engagement, organizational change and platform adoption, and impact management and reporting into a proven operating model that complements your existing technologies, programs, and implementation processes.
When should PSAS be introduced into an implementation and how long does it typically last?
Answer: PSAS delivers the greatest value when introduced early; during implementation planning or before a new technology, program, or initiative is launched. Early engagement aligns stakeholders, prepares organizations for change, establishes success measures, and reduces implementation risk.
Engagements can range from a focused assessment or a single implementation phase to support across the entire implementation lifecycle i.e. from planning and adoption to impact measurement and continuous improvement.
PSAS complements your existing implementation approach by strengthening stakeholder engagement, organizational adoption, and impact management to help your technologies, programs, and initiatives achieve deeper adoption and measurable outcomes.
Can PSAS work alongside our existing vendors and implementation partners?
Answer: Yes, PSAS complements your existing implementation approach by strengthening stakeholder engagement, organizational adoption, and impact management to help your technologies, programs, and initiatives achieve deeper adoption and measurable outcomes.
Can PSAS support implementations involving multiple agencies or partners?
Answer: Yes. PSAS is designed to support complex implementations involving multiple agencies, partners, or stakeholder groups. It helps align stakeholders, clarify roles, establish shared success measures, and strengthen adoption across organizations—creating a coordinated path to measurable outcomes.
Can PSAS be used across multiple client implementations?
Answer: Yes. PSAS is designed to be used across multiple client implementations. It provides partners with a repeatable implementation solution that can be adapted to different clients, technologies, programs, and initiatives while maintaining a consistent approach to stakeholder engagement, organizational adoption, impact management, and measurable outcomes.
How do you measure impact that is difficult to quantify?
Answer: PSAS uses an impact management approach that combines quantitative data, qualitative insights, stakeholder feedback, and outcome-based indicators to build a more complete picture of success. Rather than measuring activity alone, we focus on whether people are adopting new ways of working, desired outcomes are being achieved, and organizations are building the capability to sustain those results over time.
How does PSAS help organizations demonstrate measurable impact to funders, leadership, or the public?
Answer: PSAS helps organizations move beyond activity reporting to demonstrate measurable impact. By defining success, tracking progress, and generating credible evidence of outcomes, PSAS enables organizations to show the value their technologies, programs, and initiatives created for funders, leadership, clients, and the public.
How can a company measure the business value of difficult-to-quantify social and environmental impact?
Answer: Not every social or environmental outcome can be measured in financial terms, but it can still demonstrate business value. PSAS helps organizations define meaningful success measures, track outcomes, and connect social and environmental performance to stronger stakeholder trust, better decision-making, reduced implementation risk, improved organizational performance, and long-term resilience.
How does PSAS support ESG and sustainability goals?
Answer: PSAS helps partners deliver stronger ESG and sustainability outcomes by improving how their clients adopt sustainability programs, technologies, and initiatives. Through stakeholder engagement, organizational adoption, and impact management, PSAS enables organizations to translate sustainability commitments into measurable results, continuous improvement, and lasting value.